Investigating - cPanel has published a notice of a critical authentication vulnerability affecting supported versions of cPanel & WHM. As a precaution, we have temporarily restricted external access to cPanel and WHM at the network edge while cPanel prepares a patch. cPanel identifies this firewall restriction as the current recommended workaround.
During this time, customers will be unable to access: • cPanel via ports 2082 and 2083 • WHM via ports 2086 and 2087 • Webmail via ports 2095 and 2096 • Webdisk via ports 2077 and 2078
In addition, service (proxy) subdomains may be impacted, including: • cpanel.yourdomain.com • whm.yourdomain.com • webmail.yourdomain.com • webdisk.yourdomain.com
These “proxy subdomains” are simply friendly shortcuts that redirect to your server’s login services (like cPanel or webmail) without requiring a port number. Because they ultimately rely on the same underlying access points, they may not function during this restriction.
This does not indicate an outage of hosted websites, email delivery, DNS, FTP, or database services. Those services are expected to continue operating normally.
We are monitoring cPanel’s patch release and will restore access once the vulnerability has been addressed and we have completed validation.
Providing world class hosting also means staying in touch. Our Status Page allows us to communicate with you about certain incidents or scheduled maintenance.
Shared Hosting
Operational
90 days ago
99.06
% uptime
Today
VPS
Operational
90 days ago
100.0
% uptime
Today
Customer Portal
Operational
90 days ago
99.2
% uptime
Today
Corporate Website
Operational
90 days ago
99.2
% uptime
Today
Network Infrastructure
Operational
90 days ago
100.0
% uptime
Today
Support Platform
Operational
90 days ago
100.0
% uptime
Today
Phone System
Operational
90 days ago
100.0
% uptime
Today
Discussion and E-mail Platform
Operational
90 days ago
100.0
% uptime
Today
3rd-party Services
Operational
90 days ago
100.0
% uptime
Today
Domain Registrars Services
Operational
90 days ago
100.0
% uptime
Today
SSL Certificate Issuance
Operational
90 days ago
100.0
% uptime
Today
Anti-Spam Service
Operational
90 days ago
100.0
% uptime
Today
VPN Service
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Apr 26, 08:00 EDT
Update -
Scheduled maintenance is still in progress and the maintenance window will be extended 2 more hours. We will provide updates as necessary.
Apr 25, 14:09 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 08:00 EDT
Scheduled -
As part of a major modernization work at our infrastructure partner, the backup servers will be moved to a state-of-the-art data center. The backup service will be unavailable for most of this maintenance window.
Apr 22, 13:46 EDT